NACA Complaints and Reviews
Before I decided to write this blog, I really deliberated over it. I am not one to bash companies, especially ones that have been featured on CNN and are perceived to be helping people in need. But after watching the CNN special on NACA (Neighborhood Assistance Corporation of America) I decided to do some of my own research and find out about this free assistance they offer homeowners in distress. (I work hand in hand with Attorneys who help homeowners avoid foreclosure, but some folks don't have money for an Attorney so I wanted to find a place I could send people for free help, although the results probably wouldn't be as rewarding.) Well, needless to say I was more than astonished and appalled at what I found and I promised a lot of people that I would post a blog dedicated to them. My blogs tend to show up in Google frequently because of the valuable information I provide.
First off, I would like to say I have not had any personal experience with NACA or their counselors. But I have found many many websites where people are complaining about their experiences with NACA. I have also seen a few comments about how NACA did help them. I am glad I did this research before deciding to send people here. I have read NACA's webpage that explains the Home Save Program and what they portray on this particular page seems to conflict with what many homeowners are saying.
Here are just a few of the NACA Complaints and Reviews I have found, although I am sure NACA has helped some people .But this blog is focused on complaints and reviews from homeowner's themselves. I encourage anyone who has had an experience with NACA to post a comment. You will be seen and heard and will also help others as they are doing research to find a solution. You do not have to register to comment and feel free to stay anonymous.
"Written by (will not state name), on 04-08-2010 22:12
Naca is a sorry company . I almost lost my home behind them. THANKS TO GOD SAVE MY HOME!!! All they do is get you deep behind. THey do not update the file on lines as there is where you willget your update. If you look at my udate no reponse from the Bank. The Bank response three months ago. I had 20 of worry almost lost my home and I was sick made about 50 calls over and over. No one knows what the *** the process consists of. I did not even know my case worker name I was back and forth with many. Please be advise with this company they do not know one file form the other. Like everyone there on the damwhilw you about to lose your home!!!!!!"
"Written by (will not state name), on 25-06-2010 11:51
I too have wasted a considerable amount of time and energy believeing in and trusting NACA. They come to you as a savior but in the end do very little if anything to help you. We went to the "Save the Dream" tour, wasted almost 2 days waiting around, listened to testamonials with people crying about thier new lower mortgage, I wonder what kind of tears they are crying now. We pay our mortgage and can now afford it but we want out of the predatoryand that is one of the promises that NACA made. Well we have been denied a modification and NACA will not return my calls or emails. WOW.. Of course the worst part is that now that we are working with NACA our lender won't deal directly with us. What a colassal waste of time!!! Be warned... DON'T DO IT! Oh, and in my "Save the Dream" excitment I referred 2 others to NACA and they too have gotten nothing but frustration."
"Written by Dianey, on 22-06-2010 06:57
I had two years of my time wasted with NACA, including a 12 hour day I spent at one of their Save The Dream events. Went through the entire process twice because the first time nothing happpened for an entire year and my paperwork was lost. A year later I went to Save the Dream and applied again and and nothing ever came of it either. I got a lot of run around, no follow up, no returned phone calls, great difficulty getting through to anyone. My lender said they never got the paperwork from NACA because they don't accept it electroncially. NACA says they only do it electronically and do it all the time, so the bank must be lying. NACA said they would get a negotiator on the case and get back to me and they never did. I never heard from anyone. I got nowhere. So much for saving my dream. Instead of taking so many on and then letting so many fall through the cracks, why don't they take fewer and follow through on the ones they do take instead of the shot gun approach. I don't understand this organization."
"Written by NACA phone counseling not help, on 04-06-2010 13:57
I have been trying to do phone counseling with NACA for help in forclosure prevention since February. I went to a workshop in December 2009. Submitted my paperwork electronically and when I got a phone session, the agent said to send in the same paper work that I had already filled in on the website and that I had already faxed. There were several phone appointments that I never got a call at the appointment time. I tried calling back and got lost in queue purgatory. Tried emailing and never got a reply. So much time when by that when I finally got another NACA phone person on the phone, she said I had to RE-SUBMIT ALL PAPERWORK because it has to be kept up to date"
*There are hundreds, maybe even thousands more complaints. I will not post them all, but please feel free to vent and explain your experience to others.*
Also, I would like to mention that I do have a Nationally based Law Firm that is affordable compared to most, who have a refund policy, and have been established for 20 years that I can refer you to. If you have tried this route with NACA and it hasn't worked for you, and you still have a little fight left in you, I would strongly recommend you to get legal council. I also offer free advice and will give you as much guidance as possible.
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