Home Saver's Blog

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NACA Complaints and Reviews

                                                  NACA Complaints and Reviews

 

Before  I decided to write this blog, I really deliberated over it. I am not one to bash companies, especially ones that have been featured on CNN and are perceived to be helping people in need. But after watching the CNN special on NACA (Neighborhood Assistance Corporation of America) I decided to do some of my own research and find out about this free assistance they offer homeowners in distress. (I work hand in hand with Attorneys who help homeowners avoid foreclosure, but some folks don't have money for an Attorney so I wanted to find a place I could send people for free help, although the results probably wouldn't be as rewarding.) Well, needless to say I was more than astonished and appalled at what I found and I promised a lot of people that I would post a blog dedicated to them. My blogs tend to show up in Google frequently because of the valuable information I provide. 

First off, I would like to say I have not had any personal experience with NACA or their counselors. But I have found many many websites where people are complaining about their experiences with NACA. I have also seen a few comments about how NACA did help them. I am glad I did this research before deciding to send people here. I have read NACA's webpage that explains the Home Save Program and what they portray on this particular page seems to conflict with what many homeowners are saying. 

 

Here are just a few of the NACA Complaints and Reviews I have found, although I am sure NACA has helped some people .But this blog is focused on complaints and reviews from homeowner's themselves. I encourage anyone who has had an experience with NACA to post a comment. You will be seen and heard and will also help others as they are doing research to find a solution. You do not have to register to comment and feel free to stay anonymous.

 

"Written by (will not state name), on 04-08-2010 22:12 

Naca is a sorry company . I almost lost my home behind them. THANKS TO GOD SAVE MY HOME!!! All they do is get you deep behind. THey do not update the file on lines as there is where you willget your update. If you look at my udate no reponse from the Bank. The Bank response three months ago. I had 20 of worry almost lost my home and I was sick made about 50 calls over and over. No one knows what the *** the process consists of. I did not even know my case worker name I was back and forth with many. Please be advise with this company they do not know one file form the other. Like everyone there on the dam job training whilw you about to lose your home!!!!!!"

 

"Written by (will not state name), on 25-06-2010 11:51 

I too have wasted a considerable amount of time and energy believeing in and trusting NACA. They come to you as a savior but in the end do very little if anything to help you. We went to the "Save the Dream" tour, wasted almost 2 days waiting around, listened to testamonials with people crying about thier new lower mortgage, I wonder what kind of tears they are crying now. We pay our mortgage and can now afford it but we want out of the predatoryinterest only loan and that is one of the promises that NACA made. Well we have been denied a modification and NACA will not return my calls or emails. WOW.. Of course the worst part is that now that we are working with NACA our lender won't deal directly with us. What a colassal waste of time!!! Be warned... DON'T DO IT!  Oh, and in my "Save the Dream" excitment I referred 2 others to NACA and they too have gotten nothing but frustration."

 

"Written by Dianey, on 22-06-2010 06:57 

I had two years of my time wasted with NACA, including a 12 hour day I spent at one of their Save The Dream events. Went through the entire process twice because the first time nothing happpened for an entire year and my paperwork was lost. A year later I went to Save the Dream and applied again and and nothing ever came of it either. I got a lot of run around, no follow up, no returned phone calls, great difficulty getting through to anyone. My lender said they never got the paperwork from NACA because they don't accept it electroncially. NACA says they only do it electronically and do it all the time, so the bank must be lying. NACA said they would get a negotiator on the case and get back to me and they never did. I never heard from anyone. I got nowhere. So much for saving my dream. Instead of taking so many on and then letting so many fall through the cracks, why don't they take fewer and follow through on the ones they do take instead of the shot gun approach. I don't understand this organization."

 

"Written by NACA phone counseling not help, on 04-06-2010 13:57 

I have been trying to do phone counseling with NACA for help in forclosure prevention since February. I went to a workshop in December 2009. Submitted my paperwork electronically and when I got a phone session, the agent said to send in the same paper work that I had already filled in on the website and that I had already faxed. There were several phone appointments that I never got a call at the appointment time. I tried calling back and got lost in queue purgatory. Tried emailing and never got a reply. So much time when by that when I finally got another NACA phone person on the phone, she said I had to RE-SUBMIT ALL PAPERWORK because it has to be kept up to date"

 

*There are hundreds, maybe even thousands more complaints. I will not post them all, but please feel free to vent and explain your experience to others.*

 

Also, I would like to mention that I do have a Nationally based Law Firm that is affordable compared to most, who have a refund policy, and have been established for 20 years that I can refer you to. If you have tried this route with NACA and it hasn't worked for you, and you still have a little fight left in you, I would strongly recommend you to get legal council. I also offer free advice and will give you as much guidance as possible. 

 

 

NO SPAMMING OR ADVERTISING ON MY BLOGS! MY BLOGS ARE FOR INFORMATIONAL PURPOSES ONLY!

 

More useful Blogs:

 

How to Avoid Loan Modification / Loss Mitigation Scams

Loan Modification Scams Update

Loss Mitigation Services FAQ's

Investors Facing Foreclosure

Why won't my lender won't work with me?

How to Prevent Foreclosure on Your Investment Property

www.KeepYourProperty.info

 

 

 

 


 

C Thompson

Account Manager

Call me: 

Fax: 206-203-1890

Email me: keepyourproperty911@gmail.com

 

42 commentsC. Thompson • August 13 2010 10:38PM

Comments

I tried using NACA personally and they are a joke.  No two reps will tell you the same story.  They claim to have agreements in place with the lenders but my lender ignored them completely.  My lender said they never received ANYTHING from NACA.  It was a complete waste of time. 

Posted by Rhonda Burgess, Murfreesboro Homes & Nashville HUD Home Specialist (Southern Living Realty Partners) over 3 years ago

Hi, Thanks for information about NACA. I have heard some other not so great stories on NACA.

Posted by John over 3 years ago

we are resident of sacramento, ca. in october 2010  we attended a save the home workshop, and my note was reduced $400. i must say that my note was current and has never been late but it was an interest only loan and we needed relief. Now my tax and ins. is included and it is a 2% fixed which used to be 8%. NACA does what it says, the lender /servicer are the ones who have game. If we had followed the servicers suggestion of not paying note for nov or dec. we would have not have the good deal that we did get. HALLELUJAH for Wisdom!!! We pray that everyones home can be saved and get as good or better deal than us!!! In Jesus name

Posted by Anonymous over 3 years ago

We went through NACA and had good and bad experience. The outcome though is we are in house that we would not have been able to get without NACA, no down payment, no closing cost, no private mortgage insurance, so I can't bad mouth this company too bad. I don't know about the home save program but purchasing a home is possible through NACA. My bad experience is there is no communication but I understand because the counselors are worked to the bone, they don't have time for call backs sometimes. They did move our closing date a few times and even the day we closed, we weren't sure it was going to happen so that was a pain. The last con with NACA is their Hands department, now those people don't know what they are doing. They lied or just did not do their job. My husband had to stay on top of them. If I had to go back though, I would do it all again. Our bank approved us for $50000 less than NACA with closing costs, down payment of at least $5000, and that was the best deal we could get before NACA. I am a responsible homeowner due to NACA.

Posted by Jessica Williford over 3 years ago

Naca has never gotten back to me and I coud never get through any of he one hundrd phone numbers. I spent two day at the Los Angeles sports arena and every hour I spent there total of twenty-nine hours I recieved nothing but promises. So far NACA will only e-mail me telling me where they will be next and to tell your friends; well I value my friends and I wont do that to them.

Please, please people don't get pulled into the hopes and dreams that will be shattered!!!!

Posted by e franco over 3 years ago

NACA's major problem is that you are not asigned a counselor to work with you through out the process. Everytime you call you speak to someone else who doesn't have a clue about your file or situation. In fact when my loan modification was denied NACA never bothered to give me the reason why, so that I could try and work it out. Then they sent an e-mail stating that there were other options, but they never contacted me with regards to the other options. Their customer service people are robotic and down right rude on occassion. I would right e-mail after e-mail to them and then they fianlly told me that I had exceeded my 5 e-mail weekly limit so please stop e-mailing. NACA did nothing but waste my time. I got further working directly with Wells Fargo and a Senator's office directly. Thank God I never wasted my money or time becoming an actual member. Word to the wise work directly with your lender and an attorney, it's your best bet. NACA is full of hot air and never help as many people as they claim to.

Posted by C. Lopez about 3 years ago

My husband and I are working very hard to believe in NACA.  We have been trying our best to speak with someone regarding our status.  I have read the comments for and against NACA and I have to say I am losing faith very fast.  We have been in underwriting since January 7th.  After sending numerous emails we have tried to make an appoitnment online just so we can speak with our counselor to find out our status.  We tried this twice...each time we received a call or email stating that we cannot schedule an appointment through the internet but that we have to speak with our counselor for an appoitment.  I can't tell you how many times we have tried to call the couselor who's voicemail is always full.  On Feb 3 we contacted the manager who stated she will have our counselor to contact us.  Well, its now Feb 10 and no response.  So we called the manager again first thing this morning and have been again promised a call just to status where we are.  I have to say I appreciate the premise of NACA and I am working hard to believe that they are not delivering empty promises that they cannot keep.  I truly believe the couselors, including ours, are extremely busy and are working very hard for all of their clients.  This belief is slowly fading because I believe that within the last six weeks we should have received some sort of a response...AGAIN, to date nothing.  I must say I am not yet ready to give up on NACA because I have heard success stories are possible and my husband and I are praying we will soon have one....in the meantime we continue to wait, wait and wait. 

Posted by Patiently Waiting about 3 years ago

I agree with Fed up of complainers. NACA is a free organization trying to help people. Of course they are not perfect, but if you are like me, trying to work something out with your lender for 2 years and getting no where, you will appreciate their assistance. I feel as if NACA ia a God send. I know someone who used an attorney and just whine up having to file bankruptcy. I actually was referred to NACA by a co-worker whose house had a foreclosure sale date and NACA stopped the sale; so NACA has some power to change things. I know all of this is very frustrating but it's up to us to follow up on our case if we are serious about not losing it.

Posted by God Send almost 3 years ago

You have no idea what you are signing up for when you become a member of NACA.

I believe in concept it is a wonderful program and I commend Bruce Marks for the fight he did in getting funds to help others. However, I believe that the program is not being managed as well as it could be. Meetings that cut back on the time clients can be helped through the home buying process takes away from so much.

I think that because a person comes to NACA that many of the counselors think that you can be treated as someone who has no common sense or pride. They speak to you as if you have no other resources.

I went to NACA with good credit. I had a wonderful job. I was met with at first happiness of those two things by the mortgage counselor I worked with. The attitude slowly changed. That mortgage counselor bragged about making other clients cry. Where is that professional? I am not a cryer. Better yet if you see me cry it is time to move.

I was doing my volunteer work in the office and learned so much. There were members that were so disillusioned by the process. They had been trying to get a house for over a year steadily bringing in documents sometimes hearing that they weren't in the system.

I started carrying my documents with me for every appointment because I was always told things weren't there that I had signed off that I had brought them in.  

Some counselors would not come to work on a regular basis or if they were in they would stay in their offices with the door close making members wait sometimes for hours. I think customer service is important no matter what profession you are a part of. Knowing that they are treating people like that they still make sure you feel like you are lucky that they are even seeing you.

I NEVER saw anyone seen on time for their appointment. I started telling members that just try to remember what their end goal is and to be their own advocate for getting through the program. Appointments would be made but not placed in the system so members would sit waiting to be called after signing in only to be told they would need to be rescheduled for another date and time. This would be after they had sat there at times for 30 minutes or more!

I am still working on getting my house. Thankfully the seller accepted my contract but the closing date has been adjusted at least 5 times now. Hopefully I will be able to jump through these last hoops and complete the process.

Posted by Perseverance is a must over 2 years ago

It's free what do you expect.

Posted by Anonymous over 2 years ago

I just started the home buying process with NACA...I could not wait to write a testimonial...more coming since I am still in the process b/c I have seen so many negatives about NACA and few positives.

So far I dont have much complaints about NACA except that I do not trust sending my documents via email  I have sent many fiiles only to be told that only 8 pages have been uploaded so I do it the old fashioned hard-copy way.

I attended my first workshop July 2011 and was not happy to get a counseling appointment for November 2011.  Guess what?  We are in October 2011 and I am already NACA qualified.  I could have attended my purchase workshop yesterday but was unable to, so as of next week I will be at the next workshop and I can go house hunting.  I already have a REA assigned to me.  So every situation is different.

As long as I do as NACA says I think I will be alright!!!

Posted by Happy with NACA-FOR NOW! over 2 years ago

I just started the home buying process with NACA...I could not wait to write a testimonial...more coming since I am still in the process b/c I have seen so many negatives about NACA and few positives.

So far I dont have much complaints about NACA except that I do not trust sending my documents via email  I have sent many fiiles only to be told that only 8 pages have been uploaded so I do it the old fashioned hard-copy way.

I attended my first workshop July 2011 and was not happy to get a counseling appointment for November 2011.  Guess what?  We are in October 2011 and I am already NACA qualified.  I could have attended my purchase workshop yesterday but was unable to, so as of next week I will be at the next workshop and I can go house hunting.  I already have a REA assigned to me.  So every situation is different.

As long as I do as NACA says I think I will be alright!!!

Posted by Happy with NACA-FOR NOW! over 2 years ago

I just started the home buying process with NACA...I could not wait to write a testimonial...more coming since I am still in the process b/c I have seen so many negatives about NACA and few positives.

So far I dont have much complaints about NACA except that I do not trust sending my documents via email  I have sent many fiiles only to be told that only 8 pages have been uploaded so I do it the old fashioned hard-copy way.

I attended my first workshop July 2011 and was not happy to get a counseling appointment for November 2011.  Guess what?  We are in October 2011 and I am already NACA qualified.  I could have attended my purchase workshop yesterday but was unable to, so as of next week I will be at the next workshop and I can go house hunting.  I already have a REA assigned to me.  So every situation is different.

As long as I do as NACA says I think I will be alright!!!

Posted by Happy with NACA-FOR NOW! over 2 years ago

I just started the home buying process with NACA...I could not wait to write a testimonial...more coming since I am still in the process b/c I have seen so many negatives about NACA and few positives.

So far I dont have much complaints about NACA except that I do not trust sending my documents via email  I have sent many fiiles only to be told that only 8 pages have been uploaded so I do it the old fashioned hard-copy way.

I attended my first workshop July 2011 and was not happy to get a counseling appointment for November 2011.  Guess what?  We are in October 2011 and I am already NACA qualified.  I could have attended my purchase workshop yesterday but was unable to, so as of next week I will be at the next workshop and I can go house hunting.  I already have a REA assigned to me.  So every situation is different.

As long as I do as NACA says I think I will be alright!!!

Posted by Happy with NACA-FOR NOW! over 2 years ago
The NACA program is not free! There is a membership fee and credit report fees plus they include a $50 fee in your mortgage every month. Read the fine print...nothing is free!
Posted by Nothing Is Free over 2 years ago
The NACA program is not free! There is a membership fee and credit report fees plus they include a $50 fee in your mortgage every month. Read the fine print...nothing is free!
Posted by Nothing Is Free over 2 years ago
The NACA program is not free! There is a membership fee and credit report fees plus they include a $50 fee in your mortgage every month. Read the fine print...nothing is free!
Posted by Nothing Is Free over 2 years ago

I have no experience with NACA as a home buyer, but I have met a large number of their clients, over several years. While there are sure to be happy clients as with any company, I can say I haven't met one yet. Every NACA client I have inspected a house for says the same thing, never again. Were it not for the low interest rate, they would have jumped ship a long time ago.

On a separate note, be very careful who you use on their list of contractors and inspectors. They tend to keep a list of cheap contractors who do shoddy work on their so called 'approved list'. Hate to knock my own profession, but be careful when selecting from their inspector list also. I have seen poorly written repair lists generated by NACA that can create safety hazards. They are in over their heads when in comes to writing statements of work, and one of these days someone will get hurt. They should require a construction contract, but they don't.

The people behind the desks have no clue about home renovation and construction contracts, and yet they sign off on documents they have no business signing that could get someone hurt.

I'm not saying don't use them, just do your homework when it comes to choosing the inspector and contractor. 

Posted by Home Inspector over 2 years ago

I have no experience with NACA as a home buyer, but I have met a large number of their clients, over several years. While there are sure to be happy clients as with any company, I can say I haven't met one yet. Every NACA client I have inspected a house for says the same thing, never again. Were it not for the low interest rate, they would have jumped ship a long time ago.

On a separate note, be very careful who you use on their list of contractors and inspectors. They tend to keep a list of cheap contractors who do shoddy work on their so called 'approved list'. Hate to knock my own profession, but be careful when selecting from their inspector list also. I have seen poorly written repair lists generated by NACA that can create safety hazards. They are in over their heads when in comes to writing statements of work, and one of these days someone will get hurt. They should require a construction contract, but they don't.

The people behind the desks have no clue about home renovation and construction contracts, and yet they sign off on documents they have no business signing that could get someone hurt.

I'm not saying don't use them, just do your homework when it comes to choosing the inspector and contractor. 

Posted by Home Inspector over 2 years ago

I have no experience with NACA as a home buyer, but I have met a large number of their clients, over several years. While there are sure to be happy clients as with any company, I can say I haven't met one yet. Every NACA client I have inspected a house for says the same thing, never again. Were it not for the low interest rate, they would have jumped ship a long time ago.

On a separate note, be very careful who you use on their list of contractors and inspectors. They tend to keep a list of cheap contractors who do shoddy work on their so called 'approved list'. Hate to knock my own profession, but be careful when selecting from their inspector list also. I have seen poorly written repair lists generated by NACA that can create safety hazards. They are in over their heads when in comes to writing statements of work, and one of these days someone will get hurt. They should require a construction contract, but they don't.

The people behind the desks have no clue about home renovation and construction contracts, and yet they sign off on documents they have no business signing that could get someone hurt.

I'm not saying don't use them, just do your homework when it comes to choosing the inspector and contractor. 

Posted by Home Inspector over 2 years ago

I have no experience with NACA as a home buyer, but I have met a large number of their clients, over several years. While there are sure to be happy clients as with any company, I can say I haven't met one yet. Every NACA client I have inspected a house for says the same thing, never again. Were it not for the low interest rate, they would have jumped ship a long time ago.

On a separate note, be very careful who you use on their list of contractors and inspectors. They tend to keep a list of cheap contractors who do shoddy work on their so called 'approved list'. Hate to knock my own profession, but be careful when selecting from their inspector list also. I have seen poorly written repair lists generated by NACA that can create safety hazards. They are in over their heads when in comes to writing statements of work, and one of these days someone will get hurt. They should require a construction contract, but they don't.

The people behind the desks have no clue about home renovation and construction contracts, and yet they sign off on documents they have no business signing that could get someone hurt.

I'm not saying don't use them, just do your homework when it comes to choosing the inspector and contractor. 

Posted by Home Inspector over 2 years ago

I have no experience with NACA as a home buyer, but I have met a large number of their clients, over several years. While there are sure to be happy clients as with any company, I can say I haven't met one yet. Every NACA client I have inspected a house for says the same thing, never again. Were it not for the low interest rate, they would have jumped ship a long time ago.

On a separate note, be very careful who you use on their list of contractors and inspectors. They tend to keep a list of cheap contractors who do shoddy work on their so called 'approved list'. Hate to knock my own profession, but be careful when selecting from their inspector list also. I have seen poorly written repair lists generated by NACA that can create safety hazards. They are in over their heads when in comes to writing statements of work, and one of these days someone will get hurt. They should require a construction contract, but they don't.

The people behind the desks have no clue about home renovation and construction contracts, and yet they sign off on documents they have no business signing that could get someone hurt.

I'm not saying don't use them, just do your homework when it comes to choosing the inspector and contractor. 

Posted by Inspector over 2 years ago

My ex-husband decided to go through the NACA program without me knowing about it.  Once I found out through my home mortgage company they told me it was being handled by NACA.  So I called NACA and they gave me all the information I needed.  I stated to them that I was unaware that my ex went through you and my name is on the house.  They have quit a few documents that needed signature from the both of us.  I never signed my name to any.  I told NACA that there is fradulent behavior going on and that I never once signed any documents nor will I ever.  Everything has been noted with NACA by recorded phone conversations and email. Yet my ex still keeps trying and NACA is still trying to work with my ex even though he forged my name on documents. It seems it doesn't matter with NACA on how many times I called to complain about this they just don't seem to care that criminal fraud is going on.

 

Posted by (will not state name) about 2 years ago

I just attended a NACA event in Detroit on April 14, 2012 and fond it to be a waste of my time.  They are simply the "Middlemen" and the  program is really designed for people who are truly ignorant about the mortgage financing and modification process.  Much of the stuff they went over was very basic, very elementary--they even explained it in that way--I felt like I was in grade school.  Yet, for all the time it took me to go through orientation, talk to a phone counselor, THEN my lender (a total of 5.5 hours), I was told that I was (pre)approved for a temporary modification, but I would need to submit additional information, if asked.  Well, I already submitted my 2009, 2010 AND 2011 tax returns, three of my most recent paystubs, a financial hardship letter AND two modification applications-one that NACA had me fill out and one that my lender had me fill out as well.  What more do you f*****g need???  Blood??  Then I was told that the process will still take several weeks.  All of this just to save $164 a month. 

 

I could have done everything directly with my lender and used that 5.5 hours for something more beneficial.  Don't get me wrong--modifying a loan is a good thing, but NACA is for people who simply need a lot of handholding and education about the process.  I don't.  And that's 5.5 hours of my life I won't get back.  

Also, their web-site sucks.  I tried applying online before even attending the event and parts of my application were not even saved and even if you answer "no" to questions about filing bankruptcy or having the house listed for sale, the system doesn't recognize your answer and it requires that you provide a BK case number, the listing price, etc.  Truly frustrating. So, really, that was another 2 to 3 hours I wasted with NACA.  Thanks, you have been less than helpful!

Posted by Julie Winters about 2 years ago

I just attended a NACA event in Detroit on April 14, 2012 and fond it to be a waste of my time.  They are simply the "Middlemen" and the  program is really designed for people who are truly ignorant about the mortgage financing and modification process.  Much of the stuff they went over was very basic, very elementary--they even explained it in that way--I felt like I was in grade school.  Yet, for all the time it took me to go through orientation, talk to a phone counselor, THEN my lender (a total of 5.5 hours), I was told that I was (pre)approved for a temporary modification, but I would need to submit additional information, if asked.  Well, I already submitted my 2009, 2010 AND 2011 tax returns, three of my most recent paystubs, a financial hardship letter AND two modification applications-one that NACA had me fill out and one that my lender had me fill out as well.  What more do you f*****g need???  Blood??  Then I was told that the process will still take several weeks.  All of this just to save $164 a month. 

 

I could have done everything directly with my lender and used that 5.5 hours for something more beneficial.  Don't get me wrong--modifying a loan is a good thing, but NACA is for people who simply need a lot of handholding and education about the process.  I don't.  And that's 5.5 hours of my life I won't get back.  

Also, their web-site sucks.  I tried applying online before even attending the event and parts of my application were not even saved and even if you answer "no" to questions about filing bankruptcy or having the house listed for sale, the system doesn't recognize your answer and it requires that you provide a BK case number, the listing price, etc.  Truly frustrating. So, really, that was another 2 to 3 hours I wasted with NACA.  Thanks, you have been less than helpful!

Posted by Julie Winters about 2 years ago

I just attended a NACA event in Detroit on April 14, 2012 and fond it to be a waste of my time.  They are simply the "Middlemen" and the  program is really designed for people who are truly ignorant about the mortgage financing and modification process.  Much of the stuff they went over was very basic, very elementary--they even explained it in that way--I felt like I was in grade school.  Yet, for all the time it took me to go through orientation, talk to a phone counselor, THEN my lender (a total of 5.5 hours), I was told that I was (pre)approved for a temporary modification, but I would need to submit additional information, if asked.  Well, I already submitted my 2009, 2010 AND 2011 tax returns, three of my most recent paystubs, a financial hardship letter AND two modification applications-one that NACA had me fill out and one that my lender had me fill out as well.  What more do you f*****g need???  Blood??  Then I was told that the process will still take several weeks.  All of this just to save $164 a month. 

 

I could have done everything directly with my lender and used that 5.5 hours for something more beneficial.  Don't get me wrong--modifying a loan is a good thing, but NACA is for people who simply need a lot of handholding and education about the process.  I don't.  And that's 5.5 hours of my life I won't get back.  

Also, their web-site sucks.  I tried applying online before even attending the event and parts of my application were not even saved and even if you answer "no" to questions about filing bankruptcy or having the house listed for sale, the system doesn't recognize your answer and it requires that you provide a BK case number, the listing price, etc.  Truly frustrating. So, really, that was another 2 to 3 hours I wasted with NACA.  Thanks, you have been less than helpful!

Posted by Julie Winters about 2 years ago

I just attended a NACA event in Detroit on April 14, 2012 and fond it to be a waste of my time.  They are simply the "Middlemen" and the  program is really designed for people who are truly ignorant about the mortgage financing and modification process.  Much of the stuff they went over was very basic, very elementary--they even explained it in that way--I felt like I was in grade school.  Yet, for all the time it took me to go through orientation, talk to a phone counselor, THEN my lender (a total of 5.5 hours), I was told that I was (pre)approved for a temporary modification, but I would need to submit additional information, if asked.  Well, I already submitted my 2009, 2010 AND 2011 tax returns, three of my most recent paystubs, a financial hardship letter AND two modification applications-one that NACA had me fill out and one that my lender had me fill out as well.  What more do you f*****g need???  Blood??  Then I was told that the process will still take several weeks.  All of this just to save $164 a month. 

 

I could have done everything directly with my lender and used that 5.5 hours for something more beneficial.  Don't get me wrong--modifying a loan is a good thing, but NACA is for people who simply need a lot of handholding and education about the process.  I don't.  And that's 5.5 hours of my life I won't get back.  

Also, their web-site sucks.  I tried applying online before even attending the event and parts of my application were not even saved and even if you answer "no" to questions about filing bankruptcy or having the house listed for sale, the system doesn't recognize your answer and it requires that you provide a BK case number, the listing price, etc.  Truly frustrating. So, really, that was another 2 to 3 hours I wasted with NACA.  Thanks, you have been less than helpful!

Posted by Julie Winters about 2 years ago

I just attended a NACA event in Detroit on April 14, 2012 and fond it to be a waste of my time.  They are simply the "Middlemen" and the  program is really designed for people who are truly ignorant about the mortgage financing and modification process.  Much of the stuff they went over was very basic, very elementary--they even explained it in that way--I felt like I was in grade school.  Yet, for all the time it took me to go through orientation, talk to a phone counselor, THEN my lender (a total of 5.5 hours), I was told that I was (pre)approved for a temporary modification, but I would need to submit additional information, if asked.  Well, I already submitted my 2009, 2010 AND 2011 tax returns, three of my most recent paystubs, a financial hardship letter AND two modification applications-one that NACA had me fill out and one that my lender had me fill out as well.  What more do you f*****g need???  Blood??  Then I was told that the process will still take several weeks.  All of this just to save $164 a month. 

 

I could have done everything directly with my lender and used that 5.5 hours for something more beneficial.  Don't get me wrong--modifying a loan is a good thing, but NACA is for people who simply need a lot of handholding and education about the process.  I don't.  And that's 5.5 hours of my life I won't get back.  

Also, their web-site sucks.  I tried applying online before even attending the event and parts of my application were not even saved and even if you answer "no" to questions about filing bankruptcy or having the house listed for sale, the system doesn't recognize your answer and it requires that you provide a BK case number, the listing price, etc.  Truly frustrating. So, really, that was another 2 to 3 hours I wasted with NACA.  Thanks, you have been less than helpful!

Posted by Julie Winters about 2 years ago

I just attended a NACA event in Detroit on April 14, 2012 and fond it to be a waste of my time.  They are simply the "Middlemen" and the  program is really designed for people who are truly ignorant about the mortgage financing and modification process.  Much of the stuff they went over was very basic, very elementary--they even explained it in that way--I felt like I was in grade school.  Yet, for all the time it took me to go through orientation, talk to a phone counselor, THEN my lender (a total of 5.5 hours), I was told that I was (pre)approved for a temporary modification, but I would need to submit additional information, if asked.  Well, I already submitted my 2009, 2010 AND 2011 tax returns, three of my most recent paystubs, a financial hardship letter AND two modification applications-one that NACA had me fill out and one that my lender had me fill out as well.  What more do you f*****g need???  Blood??  Then I was told that the process will still take several weeks.  All of this just to save $164 a month. 

 

I could have done everything directly with my lender and used that 5.5 hours for something more beneficial.  Don't get me wrong--modifying a loan is a good thing, but NACA is for people who simply need a lot of handholding and education about the process.  I don't.  And that's 5.5 hours of my life I won't get back.  

Also, their web-site sucks.  I tried applying online before even attending the event and parts of my application were not even saved and even if you answer "no" to questions about filing bankruptcy or having the house listed for sale, the system doesn't recognize your answer and it requires that you provide a BK case number, the listing price, etc.  Truly frustrating. So, really, that was another 2 to 3 hours I wasted with NACA.  Thanks, you have been less than helpful!

Posted by Julie Winters about 2 years ago

Can anyone tell me how NACA verifies if you still live in your home?  Also, if they find out you do not live in your home, how do they enforce the rules? Is the lein payback immediate or are you given time to rectify the issue?

 

Thanks.

Posted by user about 2 years ago

Can anyone tell me how NACA verifies if you still live in your home?  Also, if they find out you do not live in your home, how do they enforce the rules? Is the lein payback immediate or are you given time to rectify the issue?

 

Thanks.

Posted by user about 2 years ago

i attended a NACA workshop in washington DC last week. I went to attend the first time homebuyer workshop... after being push by many people that i know that have purchased a home through NACA and my mother ( she is a realestate agent as her part-time job) . The people that I know experience AFTER purchasing their homes have went well.  Im not going to sit here a write a whole essay so i will give brief pros and cons....

 

Pros: I was given the option to consult with a counselor face to face or via telephone..... i choose face to face. The counselor was nice and straight to the point with me on the things i needed to do about my credit/debts to become a successful home owner.

- the first time homebuyer seminar was very informative.... especially for people that do not know much about the home buying process.

 

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Posted by tina almost 2 years ago

i attended a NACA workshop in washington DC last week. I went to attend the first time homebuyer workshop... after being push by many people that i know that have purchased a home through NACA and my mother ( she is a realestate agent as her part-time job) . The people that I know experience AFTER purchasing their homes have went well.  Im not going to sit here a write a whole essay so i will give brief pros and cons....

 

Pros: I was given the option to consult with a counselor face to face or via telephone..... i choose face to face. The counselor was nice and straight to the point with me on the things i needed to do about my credit/debts to become a successful home owner.

- the first time homebuyer seminar was very informative.... especially for people that do not know much about the home buying process.

 

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Posted by tina almost 2 years ago

i attended a NACA workshop in washington DC last week. I went to attend the first time homebuyer workshop... after being push by many people that i know that have purchased a home through NACA and my mother ( she is a realestate agent as her part-time job) . The people that I know experience AFTER purchasing their homes have went well.  Im not going to sit here a write a whole essay so i will give brief pros and cons....

 

Pros: I was given the option to consult with a counselor face to face or via telephone..... i choose face to face. The counselor was nice and straight to the point with me on the things i needed to do about my credit/debts to become a successful home owner.

- the first time homebuyer seminar was very informative.... especially for people that do not know much about the home buying process.

 

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Posted by tina almost 2 years ago

i attended a NACA workshop in washington DC last week. I went to attend the first time homebuyer workshop... after being push by many people that i know that have purchased a home through NACA and my mother ( she is a realestate agent as her part-time job) . The people that I know experience AFTER purchasing their homes have went well.  Im not going to sit here a write a whole essay so i will give brief pros and cons....

 

Pros: I was given the option to consult with a counselor face to face or via telephone..... i choose face to face. The counselor was nice and straight to the point with me on the things i needed to do about my credit/debts to become a successful home owner.

- the first time homebuyer seminar was very informative.... especially for people that do not know much about the home buying process.

 

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Posted by tina almost 2 years ago

i attended a NACA workshop in washington DC last week. I went to attend the first time homebuyer workshop... after being push by many people that i know that have purchased a home through NACA and my mother ( she is a realestate agent as her part-time job) . The people that I know experience AFTER purchasing their homes have went well.  Im not going to sit here a write a whole essay so i will give brief pros and cons....

 

Pros: I was given the option to consult with a counselor face to face or via telephone..... i choose face to face. The counselor was nice and straight to the point with me on the things i needed to do about my credit/debts to become a successful home owner.

- the first time homebuyer seminar was very informative.... especially for people that do not know much about the home buying process.

 

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Posted by tina almost 2 years ago

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Posted by tina almost 2 years ago

Cons: The first day i went i didnt know ( because it wasnt advertised) that the workshop had set class schedules... the hours were 9am 1pm and 5pm. The 5pm class was unable to see counselors the same day... so we had to come back before the workshop was over.

- From talking with others it seems that NACA counselors have a LARGE case-load. this is where i heard the most complaints. about counselors not responding back or taking a long time to respond back to clients.  I feel these things could be solved by hiring more well trained counselors.

 

this is all i really have to say. i was scheduled to meet with my counselor 6 months from now...Due to the fact this will give me adequate time to pay of certain bills.

Posted by tina almost 2 years ago
I bought a house through NACA in 2010 and not only did I buy a house, I bought a house that we would not have been able to get without NACA, paid no down payment, no closing cost, no private mortgage insurance and we bought our interest rate down to 0.062%. I had good credit and was offered several loans before I came across NACA. (all about $40,000 less than the $160,000 NACA got me) I would like to start by saying that this program offers benefits that are truly unheard of!!!! On the other hand it does come at a cost, a cost of great patience and perserverance. If you can jump through the paperwork hoops and provide all of the information that they continuously need and put up with less than perfect customer service (please realize that these counselors are over-worked and underpaid - you will come to realize that during the process), and have the patience to wait through the sometimes long tedious process, the end result is phenomenal and well worth the wait! Most people do not make it to the end for obvious reasons, but not because it is a scam or not possible. My biggest complaint now is that I do not get to itemize deductions because I only pay $75/year in interest. Thats a pretty nice complaint to have if you ask me. NACA made my dreams come true - I am a fan! I cannot speak personally on the home save program, but I do have a friend that has had success going through that program as well. This is a non-profit organization - people expect to get something for nothing along with great customer service is why there are complaints. If you do your part, NACA will help you. If great customer service is more important to you than saving a lot of money, you are better off paying more and going through a bank for a traditional loan.
Posted by Melissa Bremberger 3 months ago
I am totally surprised about all the negative comments about NACA. I have been a Realtor for over 14 years and I have worked the NACA program the last 4 years. I am not a NACA Realtor but I sell many homes through the NACA program in the Dallas/Ft Worth Metroplex. Every client I have sent to NACA closed and closed on time. It's the Realtor's responsibility to assist their client through the process and if I have a buyer that is not willing to take the necessary steps to become a homeowner I simply do not waste my time and cut my losses. The buyer has a responsibility to keep their files current and follow the task list they are given by their loan consultant. My most recent client went to the workshop on January 22nd, received their NACA ID via email the following week, paid their membership fee and credit report fee, uploaded all their documents, completed the online questionaire and scheduled their appointment for February 4th with the loan consultant and was approved the following week and we went to the approval workshop that Thursday to receive his apporval letter. It doesn't get any better than that. So my recommendation is rather than complaining about the process, do what it takes to get approved and use an experienced Realtor that understands the NACA process and you will close in 30 days from the date your contract is executed. NACA is the only program that has 100% financing, pays your closing costs and does not have mortgage insurance premiums and the lender now pays the $50 NSF fee that by the way benefits the buyer if you have a hardship and no credit score requirements. Try to go FHA and it's not going to happen!!! Unless you have a 620 credit score, no late payments, no collections and by the way FHA requires collections to be paid now and the MIP is extremely high and it now stays with your mortgage payment for the life of the loan. So while you all are making such negative comments there are just as many buyers that are closing with NACA and moving in to their new home that you could have had if you just followed the guidelines. Nothing doesn't come without work involved. So I highly recommend you think about what really went wrong with the NACA process and why you didn't stick with it. Could be you or an inexperienced Realtor trying to work the NACA program? So if you live in the DFW Metroplex and you don't have a Realtor contact me if you are serious about purchasing a home thorugh NACA and I will be happy to meet with you for a oonsultation. Happy Homebuying, Alecia Smith, William Davis Realty 214-274-6056 aleciasmith@northtexashometeam.net
Posted by Alecia Smith about 2 months ago

They have all personally sucked the life out of me and my clients like vampires, I am currently keeping myself amused by trying to finad a good acronymn for NACA so I can write my next blog, every person in that Association should be replaced by computers...the only person needed outside a credit counselor is a mortgage officer/consultant and lending team...give the same benefit of this great mortgage and no PMI without all the paper pushers in between....then maybe a 30 days process could well stay 30 days and not 75 DAYS and counting, with no CLOSE DAY in sight...this transaction has made me drink more alcohol than normal transactions....God Bless America when this thing closes...IF YOU WANT TO KNOW WHAT A BACKWARDS REAL ESTATE TRANSACTION IN HOPES OF SAVING A FEW HUNDRED DOLLARS LOOKS LIKE? THEN LOOK NO FURTHER THAN NACA

Posted by Melissa Polce, Lake to Land, I've Got It Covered! (Allen Tate) about 18 hours ago
Melissa Polce, if you are having such huge issues with NACA, why have you not reached out to NACA management or tried to contact NACA through the NACA Real Estate Department, through our social media channels, or other methods? Certainly, that has a much greater chance of resolving any issues than posting vague accusations on this website. NACA has never been nor will it ever be a 30 day process. The "own a home in 30 days" brokers were the ones who created the predatory, structured to fail loans that caused the housing bubble and in turn the Great Recession. NACA's full document underwtiting takes no shortcuts whatsoever which is why we are able to save home buyers tens of thousands of dollars (not "hundreds") over virtually any other lending source. You may want to attend the Realtor workshop held on the first Thursday evening of every month at the local NACA office in Charlotte and in every NACA office nationwide. This will give you a greater understanding of how the NACA process works, why it is so different, and why that difference has made the NACA program so successful.
Posted by Tim Trumble about 18 hours ago

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